BackOur care has been rated “Outstanding” by the CQC in their inspection
The CQC inspection highlighted the exceptional quality and person-centred nature of the care we provide, stating:
“People were truly respected and valued as individuals and empowered as partners in their care in an exceptional service.”
“There was a strong, visible person-centred culture which was consistently modelled by managers.”
“Staff treated people as unique individuals who had different likes, dislikes, needs and preferences.”
Our report also recognised our outstanding dedication to service, where we received a grading of “Outstanding” in Care, with an overall rating of “Good”.
What is the Care Quality Commission (CQC)?
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their role is to ensure that care services, like Cavendish Homecare, provide safe, effective, compassionate, and high-quality care, and they encourage service improvements. They monitor, inspect, and regulate these services, then publish their detailed findings and ratings to the public. This process is crucial, as it provides transparency and helps people and their families choose the correct, CQC-regulated care provider with confidence.
What are the 5 CQC standards?
The Care Quality Commission (CQC) assesses all regulated care providers based on a comprehensive framework of five key quality domains. These standards form the backbone of their inspections and determine the provider’s official rating.
At Cavendish Homecare, we rigorously uphold and exceed the expectations in each of these areas:
- Is it Safe? We implement robust safeguarding procedures, manage clinical risks diligently, and maintain adequate staffing levels to ensure every client is protected from harm and their environment is secure.
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Is it Effective? Our care is outcomes-focused, evidence-based, and continuously monitored. We ensure that our specialist care and treatments achieve the best possible results for our clients’ health and quality of life.
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Is it Caring? Compassion and respect are fundamental to our approach. We strive to treat clients with kindness, dignity, and sensitivity, ensuring they remain central to every decision regarding their care.
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Is it Responsive? We pride ourselves on creating highly individualised and flexible care packages. This means we are quick to adapt to a client’s changing needs, preferences, or wishes, ensuring a truly person-centred service.
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Is it Well-led? We maintain strong, visible, and accountable leadership that fosters a culture of excellence, learning, and continuous improvement. This domain encompasses our management structures, governance, and commitment to staff development.
Why does this matter?
Choosing a CQC-regulated provider is crucial because it ensures your care meets high, independently verified standards. Being regulated means Cavendish Homecare is held legally accountable to the same rigorous standards of safety and clinical practice found in hospitals. This offers a level of assurance—particularly regarding recruitment, safety procedures, and the management of complex care—that unregulated arrangements cannot provide.
The CQC uses four ratings: Inadequate, Requires Improvement, Good, and Outstanding. Our overall rating of Good, coupled with an Outstanding achievement in the Caring domain, confirms that we not only meet national quality standards but consistently go above and beyond to deliver truly exceptional, person-centred care.
How we achieve consistency
Our reputation for professionalism, organisation, and efficiency has been affirmed by our latest inspection. This recognition proves our service is of the highest quality, and we achieve this consistent standard through a rigorous governance framework:
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Exceptional Team and Training: We ensure the highest quality through stringent recruitment practices, requiring a proven track record working in healthcare for our staff. Every team member undergoes a robust recruitment process and receives continuous training and compliance oversight, ensuring their skills are always current and exceptional.
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Nurse-Led Clinical Oversight: Unlike many providers, our continuity is strengthened by our nurse-led approach. This means every case is consistently overseen by a highly experienced clinical services manager who provides clinical oversight and guidance, coordinates care with wider healthcare teams, and supports our nurses and carers in your home.
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Quality Assurance and Ethos: Our core mission is centred around devising care that is genuinely tailored to the individual client’s requirements. This commitment to person-centred care, backed by our ISO 9001 certification for quality management, ensures we maintain robust management systems and continuously work to surpass CQC expectations.
What our clients say about us
How can Cavendish Homecare help?
At Cavendish Homecare, we are experts in providing homecare services for clients who want to remain in their own homes. When it comes to your health and wellbeing, choosing the right homecare package is of utmost importance and navigating this process can be overwhelming. With Cavendish Homecare by your side, you’ll have the support you need to remain safely at home while enjoying elevated health and wellbeing.
If you would like to enquire about our homecare services, contact us on 020 3008 5210 or email us at info@cavendishhomecare.com.
TESTIMONIALS
The Difference
We Make...
“We have used Cavendish Homecare for over 6 years and have consistently experienced their five-star-rated services across all departments.”
“The Nurse Manager is brilliant at making sure that the personalities of her staff meet the client’s needs, as well as their technical efficiency, which is so important in long-term care and situations of high emotional gravity. Even in the most complex situations.”
“The nurse was a wonderful, calm and caring presence. It meant that my brother and I could focus on saying goodbye and being with Dad without any worry that he was uncomfortable or needed anything physically. It meant Dad could pass away with all the dignity and calm he deserved, and we could relax knowing he was comfortable in those final hours.”
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