Cavendish Homecare Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.

 

Introduction

We are Cavendish Homecare, trading as Cavendish Homecare Professionals, company registration number 08044217 In order that we can provide care and support services to the people we support we collect and use certain personal information about you.

Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:

  1. used lawfully, fairly and in a transparent way.
  2. collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. relevant to the purposes we have told you about and limited only to those purposes.
  4. accurate and kept up to date.
  5. kept only as long as necessary for the purposes we have told you about.
  6. kept securely.

 

If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to Patrick Liston, Director – patrick@cavendishprofessionals.com, write to Patrick Liston, 1 The Royal Exchange, London EC3V 3DG or call 0203 0085210.

 

Please note when we refer to:

  • A “public body” we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, Clinical Commissioning Groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.
  • A “social or health care professional” we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your General Practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.

 

The personal information we collect and use in relation to people who enquire about and use our services

 

Information collected by us

When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:

  • your name, home address, date of birth and contact details (including your telephone number, and email address) and emergency contacts (i.e. name, relationship and home and mobile numbers)
  • your allergies and any medical, physical or mental conditions, and in particular your care needs
  • your likes, dislikes and lifestyle preferences (including your religious beliefs, or other beliefs of a similar nature, racial or ethnic origin, health, and sexuality (so far as they relate to providing you with suitable care)
  • credit or direct debit details (if you pay for some or all of our services using one of these methods)

 

Information collected from other sources

We also obtain personal information from other sources such as:

  • your allergies and any medical, physical or mental conditions and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
  • your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded)
  • your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, health and sexuality so far as they relate to providing you with suitable care) from your family, friends and any other person you have nominated as your representative
  • your Attorney or Deputy (if applicable)

 

Information collected from other sources

We also obtain personal information from other sources such as:

  • your allergies and any medical, physical or mental conditions and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
  • your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded)
  • your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, health and sexuality so far as they relate to providing you with suitable care) from your family, friends and any other person you have nominated as your representative
  • your Attorney or Deputy (if applicable)

 

How we use your personal information

We use your personal information to:

  • prepare, review and update a suitable care plan, describing the nature and level of care and support services which you have requested we supply to you
  • to communicate with you, your representatives and any appropriate external social or health care professionals about your individual needs and personalise the service delivered to you
  • make reasonable adjustments, when required, to meet your individual needs and to ensure we have suitable facilities to ensure your safety
  • invoice you for the care and support services in accordance with our Terms of Business
  • carry out Quality Assurance procedures, review our service and improve our clients’

 

Who we share your personal information with

We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.

We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.

We will not share, sell or trade your personal information with any other third party.

 

Whether information has to be provided by you, and if so why

The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.

The provision of your name and home address is required so that we can arrange a nurse / care worker to attend your home to deliver the services and so that we can invoice you for the fees.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

 

How long your personal information will be kept

  • we will hold the personal information kept within your client file for 6 years as required by law.
  • we will hold the personal information kept within our feedback procedure for 6 years so that we can identify trends and patterns in our service.

 

The personal information we hold

 

Reasons we can collect and use your personal information

  • Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care and support services
  • Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law
  • Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services
  • Article 6 (1) (f) of the GDPR to process your personal information in pursuit of our legitimate interests which include corporate due diligence, financial modelling, service development and innovation

as the lawful basis on which we collect and use your personal data and special category data (such as your health).

 

Transfer of your information out of the EEA

We may transfer your personal information to locations which are outside of the European Economic Area (EEA). These countries may not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information (as permitted under Article 49 of the GDPR). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. If you would like further information please contact us (see ‘How to contact us’ below).