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Safety at the Front Door

Carers must be vigilant about managing callers at their client’s door to protect vulnerable individuals from hoax or scam callers.

Here are some key security checks and considerations:

Avoid Opening the Door Immediately

  • Use a Peep/Spy Hole or Chain, before opening the door fully to speak to the caller.
  • Talk Through the Door: If unsure, the carer can speak to the caller without opening the door.

Verify Caller Identity

  • Ask for ID: Genuine callers, such as utility workers or delivery personnel, should have official identification. Carers should ask to see this and check it closely.
  • Company Confirmation: If the caller claims to represent a company, the carer should call the company using a verified number (not one provided by the caller) to confirm the visit.
  • Pre-arranged Visits: Confirm that the visit was expected and scheduled. Unexpected visits should raise suspicion.

Follow the “No Cold Callers” Rule

  • Signage: Display a “No Cold Callers” sign on the door to deter uninvited callers.
  • Refuse Entry: Politely but firmly refuse entry to anyone who is not expected or whose identity cannot be verified.

Be Aware of Common Scams

Carers should be trained to recognise common tactics used by scammers, such as:

  • Claiming to be from a utility company needing immediate access.
  • Offering unrequested services (e.g., repairs or gardening).
  • Asking for money upfront or pressuring for quick decisions.

Report Suspicious Activity

  • Call the OFFICE / Police immediately: If the caller seems suspicious, carers should contact the police

Educate and Empower Clients

  • Advise the client about not opening the door to strangers and referring all unexpected visitors to the carer/relative/Power of Attorney.
  • Emergency Plan: Ensure the client knows how to raise the alarm if they feel unsafe.

Use Technology for Added Security

  • Doorbell Cameras/Intercom to enable client/carer to monitor visitors remotely.

By following these steps, carers can better protect their clients from hoax or scam callers while ensuring their own safety. Regular training and awareness updates can further enhance security measures.

 

 

Date: January 2026

Version: 2 (Reviewed)

Source: Expert Care Manager