Statement of Terms and Conditions relating to the Supply of Care Services

This Agreement is made as of the date received by the Client between:

Cavendish (Homecare) Professionals Ltd of No. 1 Royal Exchange, London EC3V 3DG, Telephone: + 44 (0) 203 008 5210, email: info@cavendishhomecare.com

(“We”, “Us” or “Our”);

and

The Client, whose name and address are as set out in the Client Details Form

(“You” or the “Client”)

Important

This Agreement, sets out the terms under which We will provide home care services to you. This Agreement includes the Terms and Conditions, Care Plan, Fee Rate Schedule, and Client Guide. You are advised to read all of the documentation carefully before signing and, if you require, you may wish to obtain the advice of a close relative, friend or legal adviser before signing.

You should be aware that Assignments can be cancelled on 24 hours’ notice. If you do not give the proper notice, you will still be required to pay all of the Fees for the Assignments that were due to take place in the next 24 hours.

We charge a non-refundable Initial Assessment Fee.

Additional fees arise where you are late paying your Fees, an Assignment takes longer than planned, we incur travel expenses, or you try to engage our Careworker direct or refer them to another employer. Full information on our Fees can be found in the terms and conditions below, as well as the Fee Rates Schedule.

You should be aware that our Fees increase on an annual basis and this process is detailed in clause 2.

Signed on behalf of Cavendish Homecare Professionals Ltd

Denise Moore, General Manager

DECLARATION BY SIGNATOR

We are looking forward to supporting you with your care and support needs. Our managed homecare services enable you to jointly create a Care Plan which is personalised to you and enables you to make informed decisions about your care and treatment options. As it is likely that this Agreement will be signed and returned to us away from our business premises, we will need your express consent and acknowledgement to start delivering the Services during the first 14 days.

Whilst we have every confidence that you will be satisfied with our Careworkers and support services, you should be aware that, you have the right to cancel this Agreement immediately and for any reason during those first 14 days. We call this the ‘trial period’. Where you ask us to start delivering the Services during the first 14 days of this Agreement, you must pay for any Assignments which have been completed during the ‘trial period’, even if you then exercise your right to cancel. More information about this can be found at clause 12 of these terms and conditions.

Important note to clients

If you are in receipt of direct payments, a personal budget, a personal health budget, or self-directed support, the cost of the care service We provide may be more than the funding You receive from Your local council or NHS Trust.

In the event that there is any shortfall between the cost of the services We provide and the money You receive from Your direct payment, personal budget, personal health budget or self-directed support, it is Your responsibility to meet these additional costs.

We have no influence over the money You receive from any other body in respect of Your care needs.

Terms and Conditions

The following terms are used in this document:

‘Agreement’ means the Agreement between You and us set out in the signed Agreement and these Terms and Conditions (as varied from time to time in accordance with these Terms and Conditions).

‘Assignment’ means each scheduled Assignment during which the Careworker is due to attend your Home and deliver the Services to you.

‘Care Manager’ means the care manager notified to You in the Client’s Guide.

‘Care Plan’ means a written description, prepared by us, describing the nature and level of Services which You have requested We supply to You, as amended from time to time.

‘Careworker’ means the person providing the Service on our behalf. (Where more than one person is providing the service for You, “Careworker” should be read as “Careworkers” in this Agreement).

‘Complaints Procedure’ means the complaints and/or feedback procedure referred to at clause 7.1 and contained in the Client Guide.

‘Days’ means calendar days.

‘Engagement’ means the direct employment or engagement of a Careworker by You under any arrangement for the provision of services or the Services and “Engage” shall be construed accordingly.

‘Fees’ means the fees for the Service notified to You initially in the Fee Schedule and as amended in accordance with these Terms and Conditions from time to time.

‘Fee Schedule’ means the schedule, provided by us and set out in Appendix 1, explaining the Fees payable by You / on Your behalf for the Services (as amended in accordance with these Terms and Conditions from time to time).

‘Home’ means Your home address.

‘Service’ or ‘Services’ the managed homecare services to be provided by us to You at Your Home (or if Your Care Plan includes it) assistance with activities outside Your home, provided in accordance with this Agreement.

‘Statutory Regulator’ Where the Service You require is subject to regulation, We are required to be registered with the Care Quality Commission (CQC). Contact details for the Statutory Regulator are provided in the Client Guide, and upon request.

‘We’, ‘Us’ or ‘Our’ Cavendish (Homecare) Professionals Ltd of No.1 Royal Exchange, London EC3V 3DG registered in England & Wales, registration number 08044217.

‘You’, ‘the Client’ the person to whom the Service is being provided by us.

TERMS AND CONDITIONS

1. Your care

1.1 We will offer care which reflects Your needs and preferences and, in particular:

We will work with You, Your family and any appropriate external social or health care professionals to carry out an assessment of Your needs and preferences for care and treatment which We will record electronically in a Care Plan;
We will enable and support You to be involved in decisions about the planning of Your care;
We will design Our care and services with a view to ensuring Your wellbeing;
We will make reasonable adjustments, where required, to meet Your individual needs; and
We will assess the risks to Your health and safety of receiving care and do all that is reasonably practicable to mitigate such risks.

1.2 In order to design your Care Plan, we incur administrative and management costs to assess your needs, discuss your preferences and to provide you with a person-centred plan. We charge an Initial Assessment Fee for this, which is payable even if you cancel the Services.

1.3 You will inform Us and keep Us informed of all information which may be relevant to the Care Plan including, but not limited to, Your likes, dislikes, allergies, and lifestyle preferences, physical and medical conditions.

1.4 If You are unable to express Your preferences due to lack of capacity We will act in accordance with Your best interests when making decisions on Your behalf.

1.5 We will treat You with dignity and respect, ensure Your privacy and allow You as much autonomy, independence and involvement in Your care as You wish, subject to the health, safety and welfare of Our staff. We will encourage You to manage Your own care as much as practicable.

1.6 We will seek Your consent before giving any personal care to You. The care We provide will be appropriate and safe and will be provided by suitable staff.

1.7 We will take appropriate steps to prevent You from being abused or subject to improper treatment and We will respond promptly to allegations of abuse. We will deal with complaints in accordance with Our Complaints Procedure.

1.8 We will provide the Service set out in the Care Plan to You. We will formally review the Care Plan:

at regular intervals once the Service has commenced;
on a yearly basis thereafter;
at Your reasonable request;
when it is apparent to Us that Your circumstances have changed; and/or
at any other time as We consider appropriate or desirable.

1.9 We will review the Care Plan with You, Your family and, where applicable, any other appropriate external social or health care professionals. You shall use Your best endeavours to participate in the review of the Care Plan.

1.10 If Your needs change or increase to a level which cannot be met by Us, We will tell You without delay, and will endeavour to discuss alternative arrangements, and agree a mutually acceptable solution with You. We will continue to provide the Service to You during this period (unless We have given You notice to terminate under clause 12.9) and this Agreement has been terminated.

2. Our fees

2.1 We reserve the right to charge a one-off Initial Assessment Fee (as detailed in the Fee Schedule) for our time and expertise in assessing Your needs and the appropriate Service and Care Plan to meet those needs.

2.2 We shall notify You prior to commencing each Assignment the basis on which our fee will be calculated, which may be:

(a) the time spent in hours providing the Service at the rates set out in the Fee Schedule; and/or

(b) the unit rate per Assignment, as set out in the Fee Schedule.

2.3 In the unlikely event that our records are inaccurate You must contact Cavendish Homecare without delay.

2.4 We will invoice You on a weekly basis for the Service in accordance with the Fee Schedule. We shall clearly identify on our invoices any other expenses (such as travel expenses) incurred by us in performing the Service.

2.5 You will pay our Fees in accordance with the Fee Schedule and within 7 days of the date of each invoice.

If You fail to pay the Fees in full and on time, we will:
write to You, reminding you of the sum outstanding and confirm that payment is due immediately or the Services may be cancelled;
set off any amount owing to us against any sums You have paid in advance;
suspend the Services and cancel any scheduled Assignments until the payment has been made in full. We may notify the Local Authority of the suspension if we believe you need replacement care and support services;
charge interest on such sum from the due date at the annual rate of 8 per cent a year above the Bank of England’s base lending rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

2.7 We may engage the services of a debt factoring company to collect the Fees on our behalf.

2.8 We will be entitled to review and increase our Fees for the Service on an annual basis and at any other interval if:

(a) there is a change to the Service; and/or

(b) the cost of providing the Service increases; and/or

2.9 Unless the increase in our Fees is because of a change to the Service We will give You and / or Your representative at least 4 weeks’ notice of any increase in our Fees.

2.10 If You do not agree to our increased Fees You may terminate this Agreement in accordance with clause 12.6.

2.11 No monies of any kind should be paid to the Careworker. You are not responsible for the Careworker’s National Insurance contributions or Income Tax.

Guarantor(s)

Please note: this section only applies where a Guarantor has signed this Agreement on your behalf and agrees to pay the Fees from their own funds. It does not apply where the Client signs this Agreement and pays their own Fees. It does not apply where an Attorney or Deputy signs this Agreement and pays the Fees, using the Client’s own funds.

3.1 We require Guarantor(s) to sign this Agreement because either:

the Client is paying privately but has not appointed someone with legal authority to manage their financial affairs and in the absence of an Attorney (or Deputy), we require some security that our Fees will be paid in the form of your guarantee; or

(b) the Client is unable to afford the full cost of their Fees and the Guarantor(s) have agreed to pay on their behalf in the form of a guarantee.

3.2 In exchange for us delivering the Services to the Customer, the Guarantor(s) promise to pay the Fees to the Provider, in full without any set-off or counterclaim.

3.3 The Guarantor(s) agree that the obligation to pay the Fees is a primary obligation and therefore the Guarantor(s) will be obliged to pay the Fees without us first having to recover the Fees from the Customer.

3.4 We will not be entitled to recover the same Fees twice and therefore, we shall not:

be entitled to recover any Fees from the Guarantor(s) under this Agreement which have already been paid by the Customer;
be entitled to recover any Fees from the Client which have already been paid by the guarantors under this Agreement;
be entitled to recover any Fees from the Client or the Guarantor(s) which have already been paid by the Local Authority or NHS.

3.5 The Guarantors (if there is more than one signing this Agreement), will be jointly and severally liable for their obligations under this Agreement. This means that we may, at our discretion, demand that:

only one Guarantor satisfies all of the Guarantors obligations under the Agreement;
all of the Guarantors satisfy the obligations of the Guarantors under this Agreement in equal proportions; or
all of the Guarantors satisfy the obligations of the Guarantors under this Agreement in such unequal proportions as we may see fit.

4. Our staff

4.1 We will exercise reasonable care and skill to meet Your individual needs as set out in the Care Plan and to provide suitably trained, sufficiently skilled, experienced and competent Careworkers to provide the Service.

4.2 We will ensure that the Service is provided as close as reasonably possible to the times agreed between us from time to time. In the event that it is necessary for a Careworker to attend Your Home at a different time to that agreed, We will give You as much notice as possible.

4.3 We will endeavour to supply a named Careworker each time We supply the Service to You. However, annual leave, sickness, availability and unforeseen events may require us to supply an alternative care worker. We will endeavour to give You as much advance notice as circumstances allow.

4.4 If a Careworker fails to attend Your Home, or You are not satisfied with the standard of the Service, You must notify us by telephone, without delay. This does not affect Your right to make a complaint in accordance with Our Complaints Procedure at a later stage.

4.5 Our Careworkers are not permitted to carry out the following tasks:

(a) heavy lifting of any kind, including lifting or moving You without appropriate equipment or a sufficient number of people to assist;

household maintenance (including DIY tasks);
assistance with Your finances, unless this is part of the Service specified in Your care plan.

4.6 The Careworker (or any other person employed by us) is not permitted to accept any gifts or tips. Please do not leave any items or money to the Careworker (or any other person employed by us) in Your will.

5. Permanent engagement of our staff

5.1 Our Careworkers are highly valued by us and we invest in their training and development to provide good quality services to all our customers. Careworkers are also very important to us and our business and we suffer significant costs if they leave our employment.

5.2 You must not solicit any Careworker to leave their employment with us and work for you direct. This restriction applies to any Careworker who has delivered the Services to you within the past 6 months.

5.3 If you or your Representative (or any other person responsible for your care and wellbeing), attempt to hire a Careworker direct you must either:

pay Us a Permanent Engagement Fee as set out in the Fee Schedule. This reflects the cost to us of recruiting and training replacement staff as well as the added costs of arranging alternative staff to cover the services they would have delivered; or
continue to have the Careworker supplied by Us on the same terms for an extended period of 6 months, following which the Careworker will be able to transfer to You without the payment of any fee.

5.4 You should be aware that if you employ a Careworker directly, you may become responsible for paying employers’ national insurance contributions, pension contributions, statutory sick pay, statutory holiday pay and maintaining employers’ liability insurance. You may be responsible for ensuring that the worker receives a pay rate which is compliant with the National Minimum Wage Regulations, has working patterns consistent with the Working Time Regulations and meets the requirements of Health and Safety legislation. You may also be liable for claims arising against you in the Employment Tribunals.

5.5 If you, your Representative or any other person responsible for your care and wellbeing, introduce a Careworker to another employer, agency or organisation which is like ours and they leave our employment to join that other organisation you will pay us an Introduction Fee as set out in the Fee Schedule. This represents the cost to us of recruiting and training replacement staff as well as the added costs of arranging alternative staff to cover the services they would have delivered.

5.6 The obligations in this clause 4 continue to apply and are enforceable by us for up to 6 months following expiry or termination of this Agreement.

6. Your Home as a workplace

6.1 You will provide a safe environment and appropriate equipment to allow the Careworker to carry out the Service. This shall include:

maintaining a generally clean and safe home free of risks and hazards;
maintaining a safe route of access to and from Your home;
providing any equipment supplied by You, or a third party, that is required to deliver Your care such as lifting and transfer aids, wheelchairs and other mobility aids;
providing all domestic cleaning equipment such as vacuum cleaners, mops, irons etc;
informing us of any communicable diseases in the household; and
ensuring that any equipment supplied by You, or a third party, that is required to deliver Your care is regularly maintained and inspected in accordance with all relevant safety requirements;
ensuring that You have and maintain a smoke alarm and CO monitor.

6.2 We are required to ensure that Your Home and equipment is safe to use for the Provision of the Service. We will notify You if We find that Your Home or equipment is not safe and, where possible, assist You with making any necessary changes.

6.3 An entry plan for Your Home may be agreed with You and if so will appear in the Care Plan.

6.4 Your telephone must not be used by Careworkers except for the following reasons:

(a) You or they have a medical emergency. We will not be responsible for payment of Your telephone bills; or

(b) they have been given permission by Yourself. We will not be responsible for payment of Your telephone bills;

6.5 Any supplies and / or equipment to be made available by the Client and / or by Us are set out in the Care Plan. If You are responsible for any fees for supplies or equipment provided by Us, these will be set out in the Fee Schedule.

6.6 You must inform us if you intend to use any form of CCTV or recording equipment at your Home. Our Careworkers have a right to privacy just as our customers do and we would prefer you discuss any concerns with us direct. We reserve the right to suspend or permanently withdraw the Services if we discover the use of recording equipment without our knowledge, for inappropriate purposes or inappropriate locations.

6.7 Smoking: For the health and safety of our staff We ask You and anyone else present in Your home, to refrain from smoking and ventilate any room in that will be used for Your care for at least one hour before the agreed time. If You smoke while Your Careworker is with You, the Careworker will be obliged to leave Your home for the duration of Your smoking. Any additional requirements or any variation to this clause will be specified in Your Care Plan.

7. Complaints & service monitoring

7.1 We will operate a feedback procedure by which You, or someone acting on Your behalf can make a complaint or suggestion in relation to the Service. This procedure is described in the Client Guide. Upon request We will also provide a copy of the procedure to any representative who is acting on Your behalf.

7.2 Should You have a reasonable cause to complain regarding the Service provided by us, please inform the Cavendish Homecare’s Management as soon as possible, using the complaints procedure contained in the Client Guide.

7.3 In order to comply with the requirements of the Statutory Regulator or to monitor the quality of the Service, it may be necessary, from time to time, for a member of our staff to observe, supervise, or work with the Careworker in Your Home. We will give You as much notice as possible if any person other than the Careworker is to attend Your Home and You will use Your best endeavours to co-operate with us in respect of this clause 7.3.

7.4 You may be asked to participate in user satisfaction surveys, or to be interviewed in person:

(a) as part of our quality assurance procedures; or

(b) at the request of the Statutory Regulator.

7.5 You are not obliged to reply to satisfaction surveys or interviews. We will always request Your consent before We commence any Service monitoring in Your Home.

8. Helpline

8.1 We will operate an office hours telephone helpline, and an out of hours telephone helpline, as specified in the Client Guide. This line can be used in relation to problems such as: Your care needs changing, or Your Careworker not arriving as expected. For the avoidance of doubt, this telephone number should not be used for medical or other emergencies.

9. Confidentiality

9.1 We will respect your privacy and confidentiality and will only use your personal information as set out in our Privacy Policy. Our Privacy Policy explains what data we collect, how and why we use that data, as well as letting you know whether we will need to share your data with other parties (for example doctors or social workers). You can find our Privacy Policy. We own the records created by us which detail the Services provided to you.

10. Insurance & liability

10.1 Our current insurance cover for public liability insurance in respect of any one claim is £10 000 000.

10.2 We are responsible for loss or damage that is a foreseeable result of Our breach of this Agreement or Our negligence, but We are not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time We entered into this Agreement.

10.3 You will ensure that, at all times during which the Services are being provided:

(a) You have in place suitable building and contents insurance to cover accidental damage to Your home or its contents; and

(b) where the Services include Our Careworker driving Your motor vehicle, that You have suitable motor insurance to cover damage caused by the use of the motor vehicle by the Careworker to passengers, Your vehicle and / or third parties or their property.

10.4 Nothing in this Agreement limits or excludes Our liability:

(a) for death or personal injury resulting from Our negligence;

(b) for any damage or liability incurred by You as a result of fraud or fraudulent misrepresentation; or

11. Withdrawal of the Service

11.1 We may cancel Assignments and withdraw the Services on 7 days’ notice if you (or your Guarantor, if applicable) fail to pay the Fees in full and on time.

11.2 We may cancel Visits and suspend the Services on reasonable notice if (in our professional opinion) you, or someone else at your Home:

fails to provide a safe environment and/or appropriate equipment;
fails to allow, or prevents our Careworkers from accessing your Home to provide the Services;
behaves so unreasonably that it puts our Careworkers (or any other persons employed by us) at risk of harm. For example (but not limited to), through sexual, racial or other discriminatory harassment, extreme alcohol consumption, or through the use of illegal drugs;
maliciously accuses our Careworkers of theft, abuse or other misconduct.

12. Contacting us, cancelling Assignments and bringing this Agreement to an end

During the first 14 days ‘trial period’

12.1 You have the right to cancel this Agreement within 14 days without giving any reason. The trial period will expire after 14 days from the day of the commencement of this Agreement.

12.2 To exercise the right to cancel, you must inform us of your decision to cancel this Agreement before the 14 days have expired, by contacting us:

in writing, at Cavendish (Homecare) Professionals Ltd of No. 1 Royal Exchange, London EC3V 3DG;
by telephone + 44 (0) 203 008 5210; or
by email info@cavendishhomecare.com

You may use the Model Cancellation Form at Appendix 2 of this Agreement, but it is not obligatory. If you cancel this Agreement by telephone, we will communicate to you an acknowledgement of receipt of such a cancellation in writing or by email, without delay.

12.3 If You cancel this Agreement within the 14 days ‘trial period’, we shall raise an invoice for the following or deduct from any sums paid in advance:

the Initial Assessment Fee, where we have completed our assessment and provided a copy of the Care Plan to you (the Initial Assessment Fee represents our administrative and management costs to assess your needs, discuss your preferences and to provide you with a person-centred Care Plan); and
the Fees for any Assignments You requested we schedule during the trial period and which we have completed before You communicated your notice to cancel this Agreement.

We will then return any remaining sums to you, where these have been paid in advance. If you have not paid in advance, then you must settle our invoice in the normal way (within 7 days).

12.4 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

12.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.

After the 14 days ‘trial period’

12.6 After the first 14 days trial period, you can cancel an Assignment and/or permanently bring this Agreement to an end (for any reason) provided you give us at least 24 hours’ notice in advance. If you choose to cancel, We will:

raise an invoice for the Services we have delivered (both for the Initial Assessment Fee and the Assignments);
settle the outstanding Fees, using any sums you have paid in advance; or
refund the remaining sums to you within 28 days (less the Initial Assessment Fee and any Fees which are outstanding).

12.7 If you give less than 24 hours’ notice, we reserve the right to charge the full Fees for the Assignments that were scheduled to take place during the 24-hours following receipt of your notice.

Our right to cancel

12.9 We may terminate this Agreement (at any time):

by giving 7 days’ written notice for any reason;
after giving 7 days’ written notice that You have failed to pay the Fees;
after giving 7 days’ written notice that We are unable to meet Your needs, in accordance with clause 1.10; or
immediately in circumstances where there is a real risk of harm or danger to you or our Careworkers, which we have been unable to resolve after making reasonable adjustments. Or in circumstances where the relationship between Us and You has irretrievably broken down (despite reasonable efforts by both sides to resolve the issues). In such circumstances we will notify you of our decision and inform the Local Authority if we believe you require immediate care and support.

Automatic Expiry

12.10 This Agreement will terminate immediately in the event of Your death and (for the avoidance of doubt) Your estate will remain responsible for paying any outstanding fees.

13. Third Party Rights

13.1 Nobody else has any rights under this Agreement. This contract is between you and us (and any Attorney, Deputy or Guarantor(s), if applicable). No other person shall have any rights to enforce any of its terms, except if you have a Attorney, Deputy or Guarantor(s). Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations for any reason outside of our reasonable control. For example, in some cases the Careworker may attend at other times than agreed due to emergency situations or disruption due to severe weather (and in which case, We will contact You to confirm alternative arrangements).

14.2 You will not be liable or responsible for any failure to perform or delay in performance of any of Your obligations for any reason beyond Your reasonable control.

15. Assignment

15.1 We may transfer, assign, charge or deal in any other manner with all or any of our rights under this Agreement or may sub-contract any or all of our obligations under it.

16. General

16.1 We may vary these terms and conditions in writing by giving You and / or Your representative at least 14 days’ notice. If You do not agree to the variation You may terminate this Agreement in accordance with clause 12.6.

16.2 If any provision of this Agreement is found by a court or other competent authority to be invalid or unenforceable that shall not affect the validity of the remainder of this Agreement.

16.3 The Agreement, these Terms and Conditions and the Care Plan constitute all the terms and conditions between You and us (subject to the variations allowed for by those Terms and Conditions) and is made to supersede all previous agreements and arrangements relating Your care.

16.4 You acknowledge that You have not been induced to enter into this Agreement by any representation or promise that the Agreement does not expressly contain (but this clause shall not exclude any liability for any representation made by us that was made fraudulently).

16.5 Unless We agree with You otherwise, any notice required to be given to us under the Agreement shall be in writing and shall be delivered personally, by email or sent by pre-paid first-class post, recorded delivery or by courier. Any notice required under the Agreement shall not be validly served if sent by other means

16.6 This Agreement shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

16.7 We are a member of the Homecare Association and adhere to the Homecare Association Code of Practice, available at https://www.homecareassociation.org.uk/find-care/code-of-practice.html.

Appendix 1

Fees Schedule

Your bespoke rates are as set out in the email from the Client Services Team where this link was attached.

______________________________________________________________________________________________

Initial Assessment Fee: £250

Introduction Fee: In accordance with clause 5.5 of this Agreement, if You introduce the Careworker to a third party which results in their employment or engagement, We reserve the right to charge a fee of £5000.This reflects the cost to us of recruiting and training replacement staff as well as the added costs of arranging alternative staff to cover the services they would have delivered.

Permanent Engagement Fee: In accordance with clause 5.3 of this Agreement, you should not try to employ or Engage any of our Careworkers directly. If you or your Representative (or any other person responsible for your care and wellbeing), attempt to hire a Careworker direct you:

must pay us a fee of £5000; or
continue to have the Careworker supplied by Us on the same terms for an extended period of 6 months.

This reflects the cost to us of recruiting and training replacement staff as well as the added costs of arranging alternative staff to cover the services they would have delivered.

Travelling Expenses: Depending on your location, we may incur travel expenses when delivering the Services. We will consider this as part of the initial assessment and record the outcome in your Care Plan. You will be informed about travel costs and mileage that apply before we commence the Services and we will keep you informed about any changes.

Please be advised that from time to time, such as during transportation strikes and train/tube cancellations, taxis/private transportation may be needed to transport the Careworker to and from work. We will give you as much notice in advance, where this is possible.

If you would like more information about the likely cost of any travelling expenses that will apply to this Agreement please contact 02030085210 or email – info@cavendishhomecare.com.

Any traveling expenses that do apply will be reflected in the invoice accordingly.

Appendix 2

Model Cancellation Form

Please note: this has been provided for information purposes only. You should only sign and return this form to us if you wish to cancel the Agreement and all future Assignments.

To: Cavendish (Homecare) Professionals Ltd of No. 1 Royal Exchange, London, EC3V 3DG

I hereby give notice that I wish to cancel my Agreement for the supply of the following care services

Made on …………………………………………

(insert date of Agreement)

Name of Client …………………………………………

Address of Client ………………………………………….

Signature of Client / Attorney / Deputy / Guarantor (delete as applicable) ………………………………………….

(only if this form is notified on paper)

Date of notice: ……………………………………….