William contacted Cavendish Homecare in 2021 for enhanced 24-hour support. The move was prompted by his former carer, who understood William required a better level of focused support while living with various medical conditions at home.
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Our Client’s Story…
William’s fundamental desire was to remain at home. However, he faced co-existing diagnoses, including dementia, Parkinson’s disease, and sight impairment. Furthermore, profound grief following his wife’s passing severely impacted his psychological state.
His emotional state fluctuated, often worsened by forgetfulness. This required frequent repetition of information, therefore, his care demanded a highly specialised, calm, gentle, and clear approach. A consistent team became essential to reduce anxiety and boost stability. Additionally, his legal representatives oversaw care and best interest decisions, maintaining a close working relationship with the care team.
The Cavendish Approach…
William received continuous support, involving two carers per shift during morning and evening hours. The intervention focused on his mental and emotional health. For instance, staff immediately employed distraction techniques, patience, and gentleness during periods of agitation.
The team utilised established soothing rituals. They used therapeutic physical contact and preferred music to manage distress, which successfully promoted William’s stability. Above all, maintaining a consistent care team became a top priority; familiarity was critical to his comfort and security.
In terms of physical care, Williams needs involved monitoring of mobility and strict adherence to specialised standing aid procedures. Carers carefully tracked all transfers and repositioning and a key safety provision involved managing his bed at floor level due to his physical frailty with specific instructions to prevent sliding. Ultimately, this promoted William’s restful sleep and minimised the risk of falls. Finally, staff immediately recorded and communicated all concerns identified during shifts, ensuring seamless continuity and safety.
The Outcome…
William’s bespoke care plan demonstrated Cavendish Homecare’s strong commitment to person-centred support. This was achieved via effective collaboration with his representatives and the NHS. Ultimately, the Cavendish Homecare team successfully addressed William’s complex, interconnected needs. They integrated targeted psychological support and rigorous physical safety protocols. The detailed, cooperative approach secured his stability and dignity. As a result, it offered a consistently high quality of life, successfully fulfilling his wish to remain safely in his beloved home.
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