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Meet Alicia…
A typical day
Alicia’s day as a Bookings Consultant is fast-paced and varied. She handles incoming phone calls and emails, responds to client enquiries, manages staff availability, covering sickness, holidays, and ensuring all rotas are in place. She also liaises with nurse managers to pass on any clinical queries, playing a key role in ensuring continuity and quality of care.
Professional background
Alicia holds an A-Level in Health and Social Care and has completed comprehensive training, including Safeguarding for Adults and Children, Dementia Friends, CPR, Infection Management, Emotional Intelligence, Data Security Awareness, and Learning Disability and Autism awareness. She has previously worked as a Services Coordinator for Marie Curie and a Clinic Delivery Coordinator within the NHS. Alicia was drawn to the healthcare sector by a strong desire to help others and make a positive impact.
Why she values Cavendish Homecare?
Alicia appreciates Cavendish Homecare for its unwavering commitment to personalised, compassionate care. She finds motivation in knowing her work directly contributes to improving clients’ lives during what are often difficult and emotional times. Being part of a team that genuinely cares gives her purpose and pride in her role.
What she enjoys most?
What Alicia enjoys most is the people, her supportive colleagues in the office and the dedicated carers and nurses she works closely with. She values building relationships and finds it incredibly rewarding to support both the clients and the care staff. Alicia also appreciates the strong team spirit, especially when navigating emotionally challenging situations together.
Personal interests
Outside of work, Alicia enjoys travelling, cooking, playing the piano, and reading. These activities help her stay grounded and allow her to explore her interests beyond her professional life.
Favourite way to unwind
To relax after a busy day, Alicia loves spending time outdoors or winding down with a light-hearted sitcom. These simple pleasures help her recharge and maintain a healthy work-life balance.
Fun fact
Alicia has a bold and adventurous streak. She’s tried eating rat and even tasted snake wine! Her curiosity and willingness to try new things reflect her open-minded and spirited personality.
