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Whether you’re advising a client, searching for yourself, or supporting a friend or family member, finding the right homecare provider can seem like a daunting task. Despite the fact that most of us will require support in managing our health and well-being at some point in our lives, many people don’t know where to start when arranging homecare.
Here are some key factors to consider when researching a homecare provider:
Is the provider registered with the Care Quality Commission?
This regulatory body oversees health and social care in England. Each provider is rated across five key areas, and you can access their latest report and learn more about them on the CQC website.
Does the provider have a good reputation?
Check online reviews on platforms like Google, Trustpilot, homecare.co.uk, or testimonials on the provider’s website. Referrals from previous clients can provide peace of mind about the expected service quality.
What services does the provider offer?
If you require specialised care for a specific condition or treatment, consider providers that specialise in that area. Industry awards can also indicate outstanding care delivery in a particular field.
Are you looking for nurses or carers?
Some companies offer either nurses or carers, so consider your potential future needs when selecting a provider to avoid having to engage multiple providers.
Is the home suitable for homecare?
Depending on your care needs, adaptations to your home might be necessary to ensure safe delivery of care. This could involve relocating rooms, using a hospital bed, or modifying your bathroom.
Is the provider a fully managed agency or an introductory agency?
Introductory agencies match you with a potential carer, and you employ and manage the care yourself. Fully managed agencies provide suitable staff, ensure training and compliance, manage the care plan, and support your care decisions.
Does the provider have any set contract periods?
Some providers have minimum contract periods that must be fulfilled, even if your care needs change. It’s important to understand these terms and cancellation periods, as client needs can often change at short notice.
How we can Cavendish Homecare help?
At Cavendish Homecare, we provide outstanding homecare for clients in London and the home counties, including Kensington and Chelsea, Westminster, Harrow, Camden and Surrey.
Here are the key considerations you should take into account when considering us:
- We are regulated by the CQC, in our latest inspection we received a “Good” rating overall with an “Outstanding” rating in the care category, you can read our report here: https://www.cqc.org.uk/location/1-3670062156 .
- We have a proven track record from our previous clients and referrers, with many clients returning to use our services again. You can read our google reviews online or take a look at some of our case studies: https://cavendishhomecare.com/why-cavendish/case-studies/.
- We offer a wide range of services that can be found here: https://cavendishhomecare.com/services/. If you have a specific condition, treatment or concern, you can discuss with one of our team if this is something we can support with. We have received many industry awards: https://cavendishhomecare.com/why-cavendish/affiliations/awards/.
- We provide both nurses and carers, this gives you the flexibility to change the care provided based on the client’s needs, without having to engage multiple agencies.
- Our nurse managers can help assess the suitability of your home for homecare and develop a tailored care plan. Our nurses and carers undergo a rigorous recruitment process, including interviews, reference checks, enhanced DBS checks, up-to-date training, and regular appraisals. We are always available to address any changes, concerns, or questions you may have.
- We don’t have set contract periods and work with our clients to create a plan that suits their needs. We can respond quickly to changes in care requirements.
To discuss how we can support you or your client, please get in touch with our team today by calling +44 02030085210 or emailing us at info@cavendishhomecare.com. We’ll be happy to discuss your needs.