Domiciliary Care

The enquiry process - What to expect

Initial Enquiry

Your initial enquiry or someone you are acting on behalf of, will make contact. This can be via a phone call, a call back request or submitting an enquiry form via email. Your enquiry is picked up by the office team who will gather the required information and then pass it through to one of our nurse managers

Call back from Nurse Manager

One of the experienced nurse managers will give you a call back to discuss the needs in more detail and to provide their expert recommendation on the care that may be required. They will then discuss with you, what Cavendish Homecare may be able to provide, what the cost is and what timescale we would be able to commence your care.

Selection of Staff

Once an initial agreement is established, the nursing manager will start working with the bookings team to determine the most suitable nurse and/or carer are best matched with your needs.

Proposed Agreement

Following the tailored care recommendation and the selection of staff. We ensure you (the client) are happy with the proposed course of action and the care is able to commence. In some cases, an assessment visit may be required and this will be undertaken by one of our nurse managers.

Active Client

You will begin receiving outstanding homecare from our team, tailored to your needs. Your care plan will be under constant review to ensure the correct level of care is addressing your needs and being provided at all times.

Your initial enquiry or someone you are acting on behalf of, will make contact. This can be via a phone call, a call back request or submitting an enquiry form via email. Your enquiry is picked up by the office team who will gather the required information and then pass it through to one of our nurse managers

One of the experienced nurse managers will give you a call back to discuss the needs in more detail and to provide their expert recommendation on the care that may be required. They will then discuss with you, what Cavendish Homecare may be able to provide, what the cost is and what timescale we would be able to commence your care.

Once an initial agreement is established, the nursing manager will start working with the bookings team to determine the most suitable nurse and/or carer are best matched with your needs.

Following the tailored care recommendation and the selection of staff. We ensure you (the client) are happy with the proposed course of action and the care is able to commence. In some cases, an assessment visit may be required and this will be undertaken by one of our nurse managers.

You will begin receiving outstanding homecare from our team, tailored to your needs. Your care plan will be under constant review to ensure the correct level of care is addressing your needs and being provided at all times.